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UNDERSTANDING OUR POLICY ON DATA PRIVACY
We at Federal Retail Holdings Inc. (“the Company”, “we”, “our”, “us”) affirm, recognize, and acknowledge the need and urgency to treat the security and privacy of your personal information with the highest regard at all times.
Keeping this in mind, we prepared and developed this Data Privacy Policy in order to let you know how we collect, store, use, and process your personal information as well as to assist and guide you to make informed decisions.
I. WHY DO WE ASK FOR YOUR INFORMATION?
Collecting certain information allows us to communicate and convey our store projects, brand updates, as well as our related activities in the most enlightening, interactive, productive, efficient, and beneficial manner to our community. By having a better understanding of your needs, choices, and interests, we are able to improve, enhance, and streamline our products keeping in mind your lifestyle preferences as may be applicable.
We also gather your information to:
Provide the information you require and properly address your concerns and inquiries;
Manage your transactions with us and communicate relevant advisories, notices, and updates, including commercial and promotional advertisements, customer rewards, surveys, and aftersales communications through email or mobile device marketing push messages;
Use your information for marketing profiling to understand better and anticipate your preferences and needs, allowing us to offer personalized products and services;
Fulfill our legal obligations to you and for other legitimate purposes according to Section 12 and Section 13 of the Data Privacy Act of 2012; and
Engage in other procedures and processes such as information sharing as may be necessary to perform our commitments to you and such other purposes inherent and vital to the orderly conduct of our business, and as mandated by law.
II. HOW DO WE ACQUIRE YOUR INFORMATION?
You authorize and permit us to gain access to your information when you voluntarily supply us with the requested details the moment that you:
Fill out our forms via our platforms, online or in person, such as but not limited to, customer information forms or other forms or records; Visit our Official Websites (www.federalretail.ph);
View and follow our social media pages on our Official Facebook (Snidel Philippines, Fray I.D Philippines, etc.) and, Instagram (Snidel Ph, Fray I.D Ph, etc.).;
Send us email messages, whether to our official email (fedretail@federalland.ph), our employees, officers, professional consultants, and third party service providers on any matters, inquiries, concerns, issues, and transactions you may have with us;
Participate in in-person offers, promotions, research, surveys, or other data collection activities;
Engage with our employees, officers, subsidiaries, business partners, affiliates, professional consultants, contractors, and third-party service providers during physical meetings, events, or transactions;
Submit physical or digital copies of documents or records to our offices, sales representatives, or business partners;
Subscribe to our sales advertising and marketing e-newsletters;
Avail of our digital offers and promotions;
Take part in our research by participating in online surveys;
Join our games and contests as posted online; and
Seek employment in our Company or in any of our subsidiaries and affiliates.
III. WHAT KIND OF INFORMATION DO WE COLLECT?
We may receive your information pertaining to your identification such as:
Your name and address;
Your email address, telephone and/or mobile phone number,;
Your date of birth and gender;
Your lifestyle preferences;
Your choice of payment options;
Your payment records; and
Other information needed for the operation of our business and as may be required under public policy.
We promise to keep all the information you share confidential. To improve the customer experience, this website/page stores cookies* but not personally identifiable information which are not shared to third-party entities.
*What are cookies?
A cookie is a small file and holds a certain amount of data, which our website can send to your browser. It may then be stored on your computer’s hard drive and can be accessed by our web server. This cookie data can then be retrieved and can allow us to customize our web pages and services accordingly. It’s important to clarify that cookies do not collect any personal data stored on your hard drive or computer. To find out more about cookies, visit www.allaboutcookies.org
IV. WHEN DO YOU GIVE YOUR CONSENT?
By using this website and engaging in any of the activities under Item II, (a) to (k), you give your express consent for us to collect, use, access, transfer, store, and process your data as may be reasonable and practicable depending on our business expediencies, and as sanctioned under the Data Privacy Act of 2012, its Implementing Rules and Regulations, and other relevant laws.
Your use of our products and services indicates your consent to this Privacy Policy and to the collection, use, access, transfer, storage, and processing of your personal information by FRHI, its subsidiaries, affiliates, and subcontractors..
V. HOW DO WE PROTECT YOUR INFORMATION?
To adequately safeguard the availability, integrity, and confidentiality of your information against any accidental or unlawful destruction, alteration, disclosure, and any other unlawful processing, we have put several organizational, physical, and technical measures in place such as:
Appointing a Data Protection Privacy Officer to ensure our compliance with applicable laws and regulations for the protection of data privacy and security;
Treating your information with strict confidentiality when not intended for public disclosure;
Limiting access of your information to authorized personnel only;
Implementing preventive, corrective, and mitigating measures in an effort to stave off and combat any threat of information breach;
Conducting audit and testing of our security protocols on a regular basis; and
Other similar and related measures designed to uphold and maintain the security and privacy of your information.
VI. DO WE STORE AND RETAIN YOUR INFORMATION?
We are committed to safeguarding your data so we store your personal data records in secure live databases and backup platforms. We retain your personal information for as long as necessary to fulfill our legal and contractual obligations to you and for the purposes outlined in this Privacy Policy, to resolve disputes, enforce our agreements and policies, and for any such periods as may be required by other applicable laws and regulations which may have their own storage and retention requirements.
Should you no longer wish for us to have any remaining information about you, please feel free to contact our Data Privacy Officer as supplied in Item VIII of this Policy and send your request for removal.
VII. DO WE SHARE AND DISCLOSE YOUR INFORMATION?
As Company policy, we will never share, advertise, transfer, sell, rent, or trade your information to third parties outside the Company and the group of companies of which it is a part of, except in circumstances where you have given your consent or whenever so necessary to achieve the purposes set out in this Policy. This means we may share your information with:
Our parent company, subsidiaries, and affiliated entities, as part of our business operations and for the offer and/or provision of personalized products and services;
Business partners, professional consultants and agents, and other service providers who assist us in delivering our products and services;
Contractors and third-party service providers who support our operations such as, but not limited to, our security partners who provide us with information and services to protect against cyber threats and fraud;
Government authorities, law enforcement, and regulatory agencies, when required or permitted by law;
Other third parties with whom you voluntarily transact and give consent to share your information.
VIII. WHAT ARE YOUR RIGHTS AS A DATA SUBJECT AND HOW CAN YOU EXERCISE THEM?
Under the Data Privacy Act of 2012, you are entitled to several rights regarding your personal data. These include the right to object to processing, access your data, correct any inaccurate our outdated information, and request the erasure or blocking of data.
If you believe your personal information has been misused or your privacy rights violated, you can file a complaint with the National Privacy Commission. You may also seek damages for any inaccurate, incomplete, outdated, or unauthorized use of your data.
If you have any questions or concerns related to your privacy, or if you would like to exercise any of your rights as a data subject, please do not hesitate to reach out and contact our Data Protection Officer at:
Data Protection Officer
Telephone Number: (632) 8818-7619
Email Address: dpofedretail@federalland.ph
Postal Address: 20/F, GT Tower International, Ayala Avenue corner H.V. Dela Costa Street, Makati City 1227
IX. DOES OUR DATA PRIVACY POLICY APPLY TO INFORMATION REQUESTED OFFLINE?
Our Data Privacy Policy applies to all information received both online and offline, covering digital and physical interactions with our Company. This includes, but is not limited to, activities, transactions, and engagements with our employees, officers, subsidiaries, business partners, affiliates, professional consultants, contractors, and third-party service providers.
X. WHEN DID OUR DATA PRIVACY POLICY BECOME EFFECTIVE?
Our Data Privacy Policy has become effective and operational as of April 29, 2024.
XI. IS OUR DATA PRIVACY POLICY SUBJECT TO MODIFICATION?
We may update this policy periodically to reflect changes in our use of your personal data or any changes to the laws and regulations applicable to the Company. We will make available the updated policy on our website. Any updates will be posted on our website to keep you informed of changes. We recommend checking our website regularly to stay updated on any modifications.
Last update: 29 April 2024